Shipping & Delivery
Polaris Lights offer 2 types of shipping to provide the best available service for you. If you have specific shipping, delivery or pick-up requirements that vary from the available options in the shipping selection tab, please choose "Will advise" and then add any applicable comments to the comments section during check-out. We will contact you to discuss the options prior to processing the order.
Standard 1 - Local carrier
When possible, we utilize a local carrier to offer regular flat rate shipping.
Standard 2 - DHL Express
When needed, we utilize DHL International Express. DHL allows us to ship worldwide with an express window.
Inspecting your Polaris Light
Please take time to inspect your lamp carefully upon arrival for any damage that may have occurred in transit and contact us immediately. Obvious damage to the packaging materials should be noted on the shippers delivery receipt. If possible, please document any damages with photos as this helps a great deal in filing the claim.
Claims against damaged items must be made within 48 hours. Claims made after 48 hours will not be accepted and are unable to be returned. Upon receiving notification that your product is damaged, we will file a claim with the shipper. Claims typically take 8-10 business days to process. Once the claims process has been initiated, we will contact you to see if you would like a replacement or refund.
Our return policy is simple. If you don't like it, request to return it within 14 days for a refund. We are committed to complete satisfaction with our products. If for any reason you need to return an item, the refund you receive will be for the item price minus the shipping cost on the original shipment and the return. We will provide you with these costs at the time you request the return.
We cannot accept return requests after 14 days. All products must be returned in their original and unused condition enclosed in original packaging within 30 days for a refund or exchange. In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply.
Any product defects must also be reported within 14 days of you receiving your order. After 14 days, we will do everything we can to repair and/or replace your product. If you believe that your product is defective, please contact us to coordinate repair and/or replacement. Please allow for 3-5 business days to receive a Repair/Return Authorization. Failure to return the defective product may result in a charge for the replacement item.
Thank you - Polaris Lights